Universiti Malaysia Sabah

Kajian Kepuasan Pelanggan / Customer Satisfaction Survey
JAFPIB: FPT

Maklum balas anda amat penting kepada kami. Luangkan masa lebih kurang 3–5 minit untuk berkongsi pengalaman anda dengan perkhidmatan kami.
Your feedback is very important to us. Take about 3–5 minutes to share your experience with our services.

* Medan bertanda (*) adalah wajib diisi. / Fields marked with (*) are mandatory.

Profil Pelanggan / Customer Profile

Tempoh Berurusan / Dealing Period

Penilaian keseluruhan / Overall rating Pilih satu pilihan bagi setiap pernyataan. / Choose one option for each statement.
1 = Sangat Tidak Memuaskan / Very Unsatisfactory 5 = Sangat Memuaskan / Very Satisfactory
Sangat Tidak Memuaskan / Very Unsatisfactory
1
Tidak Memuaskan / Unsatisfactory
2
Sederhana / Average
3
Memuaskan / Satisfactory
4
Sangat Memuaskan / Very Satisfactory
5
Maklumat yang diberikan tepat dan cepat / The information provided is accurate and fast *
Sila pilih satu. / Choose one.
Perkhidmatan memenuhi Piagam Pelanggan / Services meet the Customer Charter *
Sila pilih satu. / Choose one.
Tempoh Berurusan (Kaunter/Telefon/Emel dan lain-lain) / Dealing Period (Counter/Telephone/Email etc.) *
Sila pilih satu. / Choose one.

Layanan Kepada Pelanggan / Customer Service

Penilaian keseluruhan / Overall rating Pilih satu pilihan bagi setiap pernyataan. / Choose one option for each statement.
1 = Sangat Tidak Memuaskan / Very Unsatisfactory 5 = Sangat Memuaskan / Very Satisfactory
Sangat Tidak Memuaskan / Very Unsatisfactory
1
Tidak Memuaskan / Unsatisfactory
2
Sederhana / Average
3
Memuaskan / Satisfactory
4
Sangat Memuaskan / Very Satisfactory
5
Bersifat mesra dan menghormati pelanggan / Friendly and respectful to customers *
Sila pilih satu. / Choose one.
Sedia membantu dan menyelesaikan masalah / aduan / Ready to help and solve problems / complaints *
Sila pilih satu. / Choose one.
Kebajikan pelanggan diutamakan / Customer welfare is prioritized *
Sila pilih satu. / Choose one.

Penilaian Sikap Pegawai & Kakitangan / Attitude Assessment of Officers & Staff

Penilaian keseluruhan / Overall rating Pilih satu pilihan bagi setiap pernyataan. / Choose one option for each statement.
1 = Sangat Tidak Memuaskan / Very Unsatisfactory 5 = Sangat Memuaskan / Very Satisfactory
Sangat Tidak Memuaskan / Very Unsatisfactory
1
Tidak Memuaskan / Unsatisfactory
2
Sederhana / Average
3
Memuaskan / Satisfactory
4
Sangat Memuaskan / Very Satisfactory
5
Bersikap profesional/responsif/cekap/mahir / Behaving professional/responsive/efficient/skilled *
Sila pilih satu. / Choose one.
Pegawai dan kakitangan menjaga kreadibiliti / Officers and staff maintain credibility *
Sila pilih satu. / Choose one.
Keterbukaan menerima pandangan/kritikan pelanggan / Openness to receive customer views/criticism *
Sila pilih satu. / Choose one.

Jaminan Perkhidmatan / Service Guarantee

Penilaian keseluruhan / Overall rating Pilih satu pilihan bagi setiap pernyataan. / Choose one option for each statement.
1 = Sangat Tidak Memuaskan / Very Unsatisfactory 5 = Sangat Memuaskan / Very Satisfactory
Sangat Tidak Memuaskan / Very Unsatisfactory
1
Tidak Memuaskan / Unsatisfactory
2
Sederhana / Average
3
Memuaskan / Satisfactory
4
Sangat Memuaskan / Very Satisfactory
5
Kemudahan yang disediakan mencukupi / The facilities provided are sufficient *
Sila pilih satu. / Choose one.
Maklumat melalui laman web/risalah/brosur/terbitan/ UMS mencukupi dan mudah difahami / Information through the website/leaflet/brochure/publication/ UMS is sufficient and easy to understand *
Sila pilih satu. / Choose one.
Penggunaan sistem di UMS sangat membantu / The use of the system at UMS is very helpful *
Sila pilih satu. / Choose one.

Cadangan / Suggestion

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